| Problems | Possible Reasons | Solutions | ||
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| Why does my lamp flickers / fading in and out when I turn it on? |
Your lamp is in Candle mode or in Fade Mode | Please refer to "Operating Mode" in your User Guide | ||
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| My battery is fully charged but nothing happens when I try to turn my lamp on. | The light bulb is blown | Replaced with NEOZ approved Halogen Light Bulb. Please refer to your User Guide | ||
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| The Battery Charge Level indicator is inactive when I try to turn my lamp on. | The battery is disconnected from the unit The battery has reach the end of its service life |
Remove battery cover and reconnect the battery connector. Please refer to your User Guide Replace the battery. Please contact NEOZ or your Cordless Lamp supplier. | ||
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| The Base Station is indicating Green, but my lamp is not charging or working. | The battery is disconnected from the unit | Remove battery cover and reconnect the battery connector. Please refer to your User Guide | ||
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| The Base Station is inactive (No LED indication) |
The Base Station is not connected properly | Check the power supply unit is connected properly. | ||
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| My Lamp doesn't turn on/off when operated from Base Station. (HOME USER ONLY) | The contact between the lamp and the Base Station is obstructed or unclean | Use a clean cloth, and gently wipe it clean | ||
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Please refer to the User Guide for more useful informations. Contact NEOZ or your Cordless Lamp Suppliers if problem presist. | ||||
