Repair Request

We’re here to help. NEOZ-certified repairs are performed by our trusted engineers who use genuine NEOZ parts. If you need to send your product in, you’ll get it back working exactly the way it should. Please note, repairs may take up to 14 business days.

Please answer the following questions which will assist us in diagnosing the problem. This will determine whether your lamps will need to be repaired in our factory.